Prescriptions

The repeat prescription service is offered to allow patients to obtain on-going medication without further consultation with the doctor, a time saving factor for all parties concerned. With this in mind repeat prescriptions will not be issued by the doctor during routine or emergency consultations.

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App).
• using the GP online system: SystmOnline (If you have not used this option before, then you will have to register to do so by attending the Practice with photo ID).

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• email us at repeat.prescriptions1@nhs.net.
• request via your pharmacy who will then send the request to the practice.
• bring/post the paper form to the surgery, Monday to Friday from 8am to 6.30pm. Patients should attend the 4th floor and submit their request at the reception desk.

To avoid dangerous errors, we regret that prescription requests cannot be accepted by telephone.

Please note you will have to submit a request each time you require your repeat medication. Prescriptions are NOT issued automatically by the practice.

Urgent prescription requests policy

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you don't have a nominated pharmacy you will need to come and collect your prescription from the practice reception. If you request non-repeat items your prescription could be delayed. Please also allow additional time for chemist and postal requests.

Please note: When requesting the contraceptive pill or HRT tablets you may be asked to make an appointment with one the practice nurses prior to us issuing a repeat prescription.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.